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Membership Benefits
 
Benefits
With your U-KLIK.COM reward points, redeem a myriad attractive rewards in the Rewards Gallery and enjoy additional benefits and promotions with the current Hot Deals!
 
   
How To Earn U-KLIK.COM Reward Points

Start accumulating reward points by simply following the instructions below:

Booking

Online Individual Guestroom Reservation
Book your guestroom online at www.u-klik.com or www.shangri-la.com using Corporate, Public or Long Stay Rates.

Before submitting your guestroom reservations at the reservations page, indicate in the SPECIAL REQUESTS box your U-KLIK.COM member’s booker account ID to be recognised for reward points accumulation.

Online Event Reservation
Book your event online at www.u-klik.com.

Before submitting your event reservation, indicate in the BOOKER ID box, your U-KLIK.COM member’s booker account ID to be recognised for reward points accumulation.

Ensure that your U-KLIK.COM member’s booker account ID is indicated in the final contract for the event.

Points will be awarded for pre-qualified event reservations base on qualifying rates and dates, as approved by Director of Events Management.

Online Group Reservation
Book your group online at www.u-klik.com.

Before submitting your group reservation, indicate in the BOOKER ID box, your U-KLIK.COM member’s booker account ID to be recognised for reward points accumulation.

Ensure that your U-KLIK.COM member’s booker account ID is indicated in the final contract for the group.

Proceed to make guestroom reservations at www.shangri-la.com using link provided by the Sales Manager.

Before submitting your room reservations at the reservations page, indicate in the SPECIAL REQUESTS box your U-KLIK.COM member’s booker account ID to be recognised for reward points accumulation.

Points will be awarded for pre-qualified group and event reservations base on qualifying rates and dates, as approved by Director of Sales and Director of Events Management.

Before submitting your guestroom reservations at the reservations page indicate, in the SPECIAL REQUESTS box your U-KLIK.COM member’s booker account ID to be recognised for reward points accumulation. Your U-KLIK.COM member’s booker account ID must also be submitted with Event and Group Enquiry in the designated field on the Event Enquiry Form via www.u-klik.com.

You will be credited reward points in your member’s booker account when paid online group, event and individual guestroom reservations have materialised. For event booking points will be credited to your account within 30 days upon receipt of full payment. Points are given as follows:

Guestroom Reservation (Individual & Group)
5 points : One room night for Deluxe room or Executive room
7 points : One room night for Horizon Deluxe/ Horizon Executive
10 points : One room night for Horizon Premier
15 points : One room night for any Suite room

Using individual account (not corporate account) to make reservations on www.shangri-la.com will enjoy an additional 50% reward points.

7 points : One room night for Deluxe room or Executive room
10 points : One room night for Horizon Deluxe/ Horizon Executive
15 points : One room night for Horizon Premier
22 points : One room night for any Suite room

(A minimum of 10 guestrooms is required for awarding of points to Group Reservation)

Event Reservation
Every RMB100 consumption for Events will earn 1 reward point.

Guestroom Reservation (Individual & Group)
* Points for guestroom accommodation are awarded base on the paid guestroom type excluding any complimentary upgrades or upgrade benefits. In the event of a guestroom upgrade, points awarded are based on initial room category booked.

Event Reservation
* Points for Events are awarded based on fully paid only.
* The Hotel reserves the right to increase or decrease the qualifying point rates without prior notice.

General
* In the event of a rebate, calculations will be based on final figures after deduction rebates.
* Accumulation of points starts from the date the member’s booker account ID is approved.
* Group, event and individual guestroom reservations will not be eligible for points if the member’s booker account is not provided when booking is made.
* Group and event reservations will not be eligible for points if it has not been pre-qualified and the clause for awarding of points is not included in the final Contract.

How to Make Redemption of Rewards

Reward item/s in the rewards gallery can be redeemed when sufficient reward points have been accumulated as indicated in the member’s point summary.

Individual redemption:
Please login onto www.u-klik.com with the member’s booker account ID and password to check the status of the point summary and process all redemptions online. Upon submission of redemption, please allow ten to fifteen (10-15) working days to process and receive advise on the collection date of the reward item/s from the Hotel’s U-KLIK CENTER.

Corporate redemption:
Please contact the Account Manager to consolidate and process the group point summary and identify reward item/s for redemption.

* Points redeemed will be deducted automatically from a member’s booker account once the points have been redeemed.
* Redeemed rewards are non-refundable and non-exchangeable.
* A copy of the member’s Identification Card (for Chinese Nationals) or Passport (for Non-Chinese Nationals) must be submitted to the U KLIK CENTER for processing of the redemption.

Definitions

1.1 "Company" means Fuzhou Shangri-La Hotel Company Limited having its Registered Office at 9 Xinquan Nan Road, Fuzhou 350005, P.R. China.
 
1.2 "Hotel" means Shangri-La Hotel, Fuzhou located at 9 Xinquan Nan Road, Fuzhou 350005.
 
1.3 “Programme” means the U-KLIK.COM web-based online booking membership ONLY program launched by the Company, to reward QUALIFIED loyal bookers who make group, event and individual guestroom reservations to Shangri-La Hotel, Fuzhou online at www.u-klik.com or www.shangri-la.com. Reward points are awarded when the paid qualified group, event and individual room reservations have materialised.
 
1.4 "Member" means the person to whom a U-KLIK.COM membership and member’s booker account ID are issued by the Company subject to the Terms and Conditions.
 
1.5 “Booker Account” is U-KLIK.COM authorized member’s booker account ID and password required when making online group, event and individual guestroom reservations. It is required and for login and access to the member’s account details and points summary online for rewards redemptions in www.u-klik.com.
 
1.6 “U-KLIK.COM Reward Points” or “Points” shall mean the points credited to the member’s booker account ID, based on paid materialised qualified group, event and individual guestroom reservations through www.u-klik.com or www.shangri-la.com to Shangri-La Hotel, Fuzhou.
 
1.7 “Point Summary” means reward points accumulated as referred to in item 1.7. Reward points in the point summary have an expiry date, are non-transferable and may not be exchanged for cash.
 
1.8 Member’s booker account ID must be indicated in the “SPECIAL REQUEST BOX” in www.shangri-la.com or “BOOKER ID BOX” in www.u-klik.com, when making group, event and guestroom reservations. Failure to do so will mean that no points will be credited for the particular reservation made.
 
1.9 "Merchant" is an individual, firm or company engaged in the business of selling and providing goods and/or services featured in the online U-KLIK.COM rewards gallery, including the Hotel.
 
1.10 "Reward" or “Reward Item” applies to the Reward/Privilege/Benefit/Merchandise featured in the U-KLIK.COM rewards gallery, issued by the Company to the member by redemption using the reward points accumulated in the member’s booker account.
 
1.11 "Rewards Gallery" applies to the online list of reward items published in U-KLIK.COM that is maintained and updated by the Company.
 
1.12 "Reward Voucher or Redemption Voucher" applies to the voucher issued by the Company to the member for the purpose of claiming the reward based upon the reward points accumulated in the member’s booker account.
 
1.13 "U-KLIK CENTER" shall refer to the office at the Hotel administering the U-KLIK.COM membership programme for the Company.
 
1.14 Words referring to the male gender shall include the female gender and words referring to the singular number shall include the plural number and vice versa.

Eligibility / Participation

2.1 Participation in the membership ONLY programme requires the participating member to maintain a member’s booker account with the Company.
 
2.2 The Company may, at its sole discretion, issue membership accounts to members who have previously held a member’s booker account with the Company under a similar programme managed by it, subject to the fulfillment of certain conditions imposed by the Company.
 
2.3 The Company shall have the right to cancel any such booker account issued by it due to an apparent error and forfeit all reward points that may have been credited to the member’s booker account without any compensation to the account holder.
 
2.4 Eligibility is as follows:

Individual Guestroom Booking
Any individual or company that requires hotel accommodation at Shangri-La Hotel, Fuzhou and makes online individual guestroom reservations, including authorised individuals of companies with contracted rates with Shangri-La Hotel, Fuzhou, are eligible to be a member of the U-KLIK.COM membership programme.

Group Booking
Pre-qualified individual or company that has potential to make online hotel guestroom and event reservations for Groups (minimum 10 guestrooms arriving and departing at the same period) with the Shangri-La Hotel, Fuzhou under the following market segments:
- Group Corporate Meetings (GCM)
- Group Conventions and Associations (GCA)
- Group Others (Excluding Tour Group) (GOT)

The above is applicable to:
1) Single or ad hoc group with a minimum of 10 rooms per group.

Event Booking
Pre-qualified individual or company that has potential to make online reservations for in-house events or outside catering made to the Shangri-La Hotel, Fuzhou under the following market segments:
- Local Catering
- Government and Association

The above is applicable to:
1) Single event or ad hoc event with a minimum of 100 covers per event.
 
2.5 There are two types of membership:

Individual Membership:
One or several individuals from a company that makes online group, event and individual guestroom reservations who redeem rewards from accumulated points in the member’s booker account.

Corporate Membership:
One or several individuals from a company that make online group, event and individual guestroom reservations, with points credited to the company and only one authorised individual is allowed to redeem rewards on behalf of the company.

Membership to U-KLIK.COM is at the discretion of the Hotel and shall be qualified on an annual basis.
 
2.6 The Company shall issue the booker account to the applicant only if the application is fully completed in all respects and accepted by the Company. The Company shall not be liable in any manner for the delay in the dispatch and/or the delivery of the booker ID to the member after the submission of application.
 
2.7 Notwithstanding anything herein, the Company reserves the right to refuse any applicant from participating in the membership programme with or without assigning any reasons whatsoever.
 
2.8 The membership programme is valid only at Shangri-La Hotel, Fuzhou.
 
2.9 Renewal of membership is at the discretion of the Company.

U-KLIK.COM Rewards Points

3.1 U-KLIK.COM reward points will be awarded to the member, based on:

Individual Guestroom Reservations
Paid materialised online individual guestroom reservations made at Corporate, Public or Long Stay Rates through www.u-klik.com or www.shangri-la.com according to the Terms and Conditions.

Group & Event Reservations
Paid materialised QUALIFIED online group and event reservations made at qualifying rates and dates through www.u-klik.com or www.shangri-la.com according to the Terms and Conditions. All group and event reservations will be reviewed and pre-qualified for approval by Director of Sales and Director of Events Management for reward for points to avail.
 
3.2 Reward points will start to be credited to the member’s booker account from the date the member’s booker account ID is approved. Reward points are given as follows:

Guestroom Reservation (Individual & Group)
5 points : One room night for Deluxe room or Executive room
7 points : One room night for Horizon Deluxe/ Horizon Executive
10 points : One room night for Horizon Premier
15 points : One room night for any Suite room

Using individual account (not corporate account) to make reservations on www.shangri-la.com will enjoy an additional 50% reward points.

7 points : One room night for Deluxe room or Executive room
10 points : One room night for Horizon Deluxe/ Horizon Executive
15 points : One room night for Horizon Premier
22 points : One room night for any Suite room

* A minimun of 10 rooms is required for awarding of points to Group Reservation.
* Points for guestroom accommodation are awarded base on the paid room type excluding any complimentary upgrades or upgrade benefits. In the event of a room upgrade, points awarded are based on initial room category booked.

Event Reservation
Every RMB100 consumption for Events will earn 1 reward point.
* Points for Events are awarded based on fully paid only.
* The Hotel reserves the right to increase or decrease the qualifying point rates without prior notice.

General
* In the event of a rebate, calculations will be based on final figures after deduction rebates.
* The Hotel reserves the right to increase or decrease the qualifying point rates without prior notice.
* Accumulation of points starts from the date the member’s booker account ID is approved.
* Group, event and individual guestroom reservations will not be eligible for points if the member’s booker account is not provided when booking is made.
* Group and event reservations will not be eligible for points if it has not been pre-qualified and the clause for awarding of points is not included in the final Contract.
 
3.3 Reward points expire based on the following criteria:
- For memberships approved between 1 January and 30 June of any given year, reward points will expire after 30 June of the following year.
- For memberships approved between 1 July and 31 December of any given year, reward points will expire after 31 December of the following year.
Unredeemed points will automatically expire without further notice to the member as indicted on the above dates.
 
3.4 The Company may award special bonus points for certain online group, event and individual guestroom reservations to members taking part in special promotions organised by the Hotel, on fulfilment of specific conditions pertaining to the special promotion.
 
3.5 The Company shall have the right to disallow U-KLIK.COM reward points awarded in conjunction with any other promotion organised by the Company which may or may not involve special monetary discounts and/or other privileges.
 
3.6 U-KLIK.COM reward points shall have no cash or monetary or other value except as provided herein.
 
3.7 The Company will not be liable for any error or delay in the updating of details of the member's booker account for reasons not directly caused by the Company, including but not limited to any loss of accumulated points or any loss suffered due to a breakdown, failure of machinery, processor, computer hardware & software failures and communication and interfacing failures etc.
 
3.8 The Company shall have absolute right to close any guestrooms or function rooms in the Hotel for the purpose of renovation and/or redesigning and/or for any other reasons, temporarily or permanently.

Redemption of U-KLIK.COM Rewards Points

4.1 To make a selection of the rewards, the member may view the online rewards gallery at www.u-klik.com. Rewards redemption can be made when sufficient reward points have been accumulated as indicated in the member’s point summary.

Individual redemption:
Please login onto www.u-klik.com with the member’s booker account ID and password to check the status of the point summary and process all redemptions online. Upon submission of redemption, please allow ten to fifteen (10-15) working days to process and receive advise on the collection date of the reward item/s from the Hotel’s U-KLIK CENTER.

Corporate redemption:
Please contact the Account Manager to consolidate and process the group point summary and identify reward item/s for redemption.

* Points redeemed will be deducted automatically from a member’s booker account once the points have been redeemed.
* Redeemed rewards are non-refundable and non-exchangeable.
* A copy of the member’s Identification Card (for Chinese Nationals) or Passport (for Non-Chinese Nationals) must be submitted to the U KLIK CENTER for processing of the redemption.
 
4.2 A member may redeem any number of U-KLIK.COM rewards with the reward points awarded. Reward points will be deducted from the member’s booker account when rewards redemption is made.
 
4.3 The Company reserves the right to update or replace the reward items in the online rewards gallery with another of similar value as may be determined by the Company. The Company shall have the absolute right to change and vary the rewards and the members are advised to always refer to the U-KLIK.COM rewards gallery for the latest update of the rewards to avoid any disappointment.
 
4.4 Redemption of U-KLIK.COM reward points for rewards is subject to availability of rewards on a first-come-first-served basis.
 
4.5 Redeemed rewards are not refundable or exchangeable for cash or for another reward. Once redemption is made and confirmed, no further changes will be allowed.
 
4.6 To redeem a reward, the member must present the booker ID together with a copy of the member's Identification Card (for Chinese Nationals) or Passport (for Non-Chinese Nationals).
 
4.7 The Company makes no product representation or warranty, explicit or implied, and hereby disclaims any and all liability, concerning the quality, condition, satisfactory quality, merchantability or fitness for use of the products and services provided in the membership programme. The Company will not be liable for any loss or injury suffered by the members and/or third parties as a result of use and enjoyment of any reward.
 
4.8 Upon issuance of the reward item or the reward voucher, the number of U-KLIK.COM reward points required for the reward that has been redeemed as stated in the current online rewards gallery, shall be deducted from the member’s booker account in making that redemption.

Issuance and Use of Reward Voucher

5.1 Upon receipt of the redemption form or notification via the website and subject to eligibility, reward vouchers specifying the reward or reward items as selected by the member will be issued to the member within ten to fifteen (10-15) working days.
 
5.2 Use of the reward voucher is subject to the Terms and Conditions stated on the reward voucher. The reward voucher must be utilised within the period specified on it.
 
5.3 The member must present the relevant reward voucher with the acccount number at the relevant participating merchants.
 
5.4 A reward voucher or reward items, which has been issued to the member, is not refundable or exchangeable for cash or for another reward. Once redemption is made and confirmed, no further changes will be allowed.
 
5.5 Rewards in the form of vouchers cannot be used to purchase any item that is on sale, special offer or used in conjunction with any other discount, membership or privilege card, offer voucher or similar scheme unless the member is informed by the relevant participating merchant or the Company.
 
5.6 If the redemption of rewards is in the form of dining and room vouchers, issuance of such vouchers do not constitute a reservation. The member is responsible for making reservations at the participating outlets at the Hotel or notifying the participating merchant of the redemption.
 
5.7 For purchases exceeding the face value indicated on the reward voucher, the member must pay the shortfall at the member’s own expense.
 
5.8 There will be no refund of the difference by the Company or any participating merchant if the reward voucher value is higher than the value of goods or services purchased.
 
5.9 The Company will not replace any reward voucher, which has been lost, defaced, torn, damaged or stolen, for whatever reason.

General Conditions

6.1 The rewards and offers included in the online rewards gallery at U-KLIK.COM are valid from 1 November 2013. The Company reserves the right to update or replace the reward items in the online rewards gallery with another of similar value as may be determined by the Company as indicated in item 4.3. Redemption of the rewards must be made before the reward points expiry date specified by the Company as indicated in item 3.3.
 
6.2 From time to time, the Company may declare expiry dates for the validity of U-KLIK.COM rewards and publish such dates on the U-KLIK.COM website, and may request all members to redeem their points before the expiry dates, with specific conditions governing the expiry of the redemption dates. In such an event, the U-KLIK.COM reward points accumulated in a member’s booker account shall no longer be valid for redeeming any reward after the expiry of the reward points.
 
6.3 The Company reserves the right and at any time at its absolute discretion and without giving any reason or notice, to:
a) Vary, modify or amend these Terms and Conditions in such manner as the Company thinks fit, and the member shall be bound by such change and shall not be entitled to payment of any compensation whatsoever;
b) Terminate the membership programme, or withdraw, cancel or invalidate any reward without liability and the member shall be bound by such termination and shall not be entitled to payment of any compensation whatsoever.
 
6.4 In the event of any inconsistency between the Terms and Conditions and any brochure, marketing or promotional material relating to the membership programme and/or the rewards, the Terms and Conditions shall prevail.
 
6.5 The member participation in the membership programme, including without limitation, the awarding and redemption of U-KLIK.COM reward points and the use of reward vouchers, shall be governed by:
a) the Terms and Conditions stated in the U-KLIK.COM website;
b) the Terms and Conditions stated in the reward voucher or any document issued by the Company;
c) any other Terms and Conditions as may be stipulated by the respective participating merchants or third party operators, service providers or suppliers engaged by the Company to provide the rewards featured in this membership programme.
 
6.6 Any abuse or fraud in respect of the award or redemption of U-KLIK.COM reward points may result in cancellation of the accrued U-KLIK.COM rewards points and any reward voucher already issued.
 
6.7 The Company shall not be liable if it is unable to perform its obligations under the Terms and Conditions, due directly or indirectly, to the failure of any machine or communication system, industrial dispute, war, Act of God or anything beyond the control of the Company.
 
6.8 The awarding of the U-KLIK.COM reward points shall be entirely at the discretion of the Company and the Company shall not be liable or responsible for any loss, damage or injury suffered or incurred by the member in relation to or in connection with the membership programme and/or the rewards and/or the goods, services, privileges, rights and merchandise provided by the merchants and the vendors of the reward.
 
6.9 The member hereby authorises the Company to disclose information about the member and the member account to third parties for the purposes of the membership programme.
 
6.10 The Company records of all matters relating to the membership programme shall be conclusive and binding on the member.
 
6.11 The Company decision on all matters relating to the membership programme shall be final and binding on the member and no correspondence shall be entertained.